Welcome to our support portal
Frequently Asked Questions
Is it free to return a pen?
Returning your product is only free if Penshop has delivered an incorrect item or engraving. If this is the case, you will receive a free return label, and the cost will be credited. Please contact us at email@example.com.Read more
Can I return a pen that has engraving?
Unfortunately, we do not take back engraved pens unless an error in engraving has been made by Penshop.Read more
Do the pens come in a box?
All luxury pens are delivered in a matching gift box. This makes the gift even more personal, and the pen can be stored safely.Read more
Where do I send my pen for repair?
You can return your order within 30 days after receipt to:
Penshop Europe B.V.
Edisonstraat 11 A
4004 JL Tiel
My fountain pen doesn't work properly. What can I do?
If your fountain pen does not work, it is best to soak the nib overnight in a cup of lukewarm water with a drop of detergent. Rinse the nib thoroughly and allow it to dry, then place a cartridge in the fountain pen and write with it. This should solve the problem.Read more
I would like to order several pens. Can I send in a separate list of names?
Of course, it is possible to order more than one pen with a separate list of names via Penshop. When ordering via the webshop, please fill in the two engraving lines "PER E-MAIL". Please note: do not put any other text than PER E-MAIL, or this text will be engraved on the pens. Then send your order number and the name list to be engraved by e-mail to firstname.lastname@example.org.Read more
Can I have my logo engraved and what are the extra costs?
In addition to buying pens and fountain pens at Penshop, it is possible to have your logo engraved on a pen. The setup costs for engraving a logo are +/- £32. The engraving costs per piece are £ 1. The logo must be assessed for technical feasibility in advance. For additional questions, please contact our customer service via the e-mail address email@example.com.Read more
Can I receive an invoice without VAT?
Sole traders and companies outside the Netherlands can receive an invoice without VAT if you have a valid and verifiable tax number. Please create an account as a business customer with your company number for verification. For more information on procedures, please contact customer service via the website.Read more