FAQs

Welcome to our support portal

Frequently Asked Questions

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Latest Questions

  1. Is it free to return a pen?

    Returning your product is only free if Penshop has delivered an incorrect item or engraving. If this is the case, you will receive a free return label, and the cost will be credited. Please contact us at info@unitedpenshop.co.uk.

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  2. Can I return a pen that has engraving?

    Unfortunately, we do not take back engraved pens unless an error in engraving has been made by Penshop.

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  3. Do the pens come in a box?

    All luxury pens are delivered in a matching gift box. This makes the gift even more personal, and the pen can be stored safely.

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  4. Where do I send my pen for repair?

    You can return your order within 30 days after receipt to:

    Penshop Europe B.V.
    Edisonstraat 11 A
    4004 JL Tiel
    Netherlands

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  5. My fountain pen doesn't work properly. What can I do?

    If your fountain pen does not work, it is best to soak the nib overnight in a cup of lukewarm water with a drop of detergent. Rinse the nib thoroughly and allow it to dry, then place a cartridge in the fountain pen and write with it. This should solve the problem.

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  6. I would like to order several pens. Can I send in a separate list of names?

    Of course, it is possible to order more than one pen with a separate list of names via Penshop. When ordering via the webshop, please fill in the two engraving lines "PER E-MAIL". Please note: do not put any other text than PER E-MAIL, or this text will be engraved on the pens. Then send your order number and the name list to be engraved by e-mail to info@unitedpenshop.co.uk.

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  7. Can I have my logo engraved and what are the extra costs?

    In addition to buying pens and fountain pens at Penshop, it is possible to have your logo engraved on a pen. The setup costs for engraving a logo are +/- £32. The engraving costs per piece are £ 1. The logo must be assessed for technical feasibility in advance. For additional questions, please contact our customer service via the e-mail address info@unitedpenshop.co.uk.

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  8. Can I receive an invoice without VAT?

    Sole traders and companies outside the Netherlands can receive an invoice without VAT if you have a valid and verifiable tax number. Please create an account as a business customer with your company number for verification. For more information on procedures, please contact customer service via the website.

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