Shipping & Returning

We charge £2.95 shipping costs.
If you are not at home at the moment that the package is presented, then you will find a note in your letterbox, after which you can arrange for a second delivery yourself.

Returning
You have the right to return or to exchange the product within 14 days after your purchase. This period starts on the day after receipt of the product ordered by you.
If you as a consumer have placed an order on our website, within 14 days you can withdraw the purchase. If you wish to return the goods, you can report this by e-mail. We shall subsequently send you a 'Model form for withdrawal'. We shall confirm the notification by e-mail. You can also return a product without prior notification, but then you must send a declaration that it concerns a return. You may not refuse a package.
For Articles that are returned within the withdrawal period with damage, we are required to settle a value reduction.

Products that have been treated especially for you (for instance with an engraving) cannot be returned/exchanged.

The products can be returned to the address below:

Penshop
Hoofdweg 635
NL-2131 BA Hoofddorp
The Netherlands
 
The purchase amount of a return shipment shall be returned as quickly as possible, but within 14 days.