Warranty and Complaints

Warranty
If your product, which is purchased from us, gets damaged, then you can return this to us. To all Articles from our web shop, the warranty period of the supplier is applicable. These warranties do not affect the rights by law which you already have as a consumer.
Damages that fall outside the warranty are:
- Humidity or Water Damage
- Damage as a consequence of improper use
- Wear and tear by daily use
- Treated products

If you wish to return a product then you must contact us before the shipping. This can be done via info@unitedpenshop.co.uk.
After approval of this application you can return the product to the address below.

Penshop
Hoofdweg 635
NL-2131 BA Hoofddorp
The Netherlands

The costs that are connected to the returning of a defective product within the withdrawal period will be for the account of Penshop.